PRIVACY POLICY FOR THE AUTO STORE
19th May, 2025
This Privacy Policy describes how Tribology Energies Zambia Limited (“we”, “our”, or “us”), the operator of The Auto Store mobile and web application (the “App”), collects, uses, and safeguards the personal information of users (“you”, “your”) when you use the App.
By accessing or using The Auto Store, you consent to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of information:
- a) Personal Information
- Full name
- Contact details (phone number, email address etc.)
- Location data (for service coordination)
- Vehicle details (make, model, registration, engine type etc.)
- Payment information (where applicable)
- b) Usage Data
- App usage logs
- Device type, operating system, and version
- IP address
- Time and duration of app use
- c) Cookies and Tracking Technologies
We may use cookies or similar technologies to enhance your experience and analyze usage.
2. How We Use Your Information
We use your data to:
- Provide and improve services (e.g., connecting you with spare parts traders, mechanics, or tow trucks etc.)
- Communicate service-related notifications
- Process payments where applicable
- Improve app functionality and customer experience
- Ensure compliance with applicable laws
3. How We Share Your Information
We may share your information with:
- Service Providers (e.g., mechanics, tow operators, spare parts traders) strictly for fulfilling services requested through the App.
- Payment processors, where necessary to facilitate transactions.
- Law enforcement or government bodies if required by law.
We do not sell or rent your personal information to third parties.
4. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data by contacting us at the email address below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Rights
Subject to local laws, you may have rights to:
- Access personal data we hold about you
- Correct or update your data
- Request deletion of your data
- Object to or restrict processing of your data
Requests can be made by contacting us using the details below.
7. Children’s Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy within the App. Continued use of the App after such changes constitutes your acceptance.
9. Contact Us
For questions, concerns, or data requests, please contact:
Tribology Energies Zambia Limited
Plot 2280, Rhodes-park, Great East Road,
Lusaka, Zambia
Email: info.tribology@gmail.com
tribologyenergies@gmail.com
Phone: +260 97 680 0696/ +260 97 970 0759.